Social Security watchdog opens investigation into telephone wait times and customer service

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans.

The investigation was requested by Democratic Sen. Elizabeth Warren of Massachusetts, who has repeatedly voiced concerns about the agency’s performance after a Department of Government Efficiency-led reorganization. Warren told reporters in July that she discussed the need for an audit with Commissioner Frank Bisignano when the two met.

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