July 22, 2025

Warren Announces Meeting with Social Security Commissioner, Outlines Ten Key Concerns

Warren, Bisignano meeting scheduled for Wednesday, July 23

“The nearly 70 million Americans who receive and rely on Social Security benefits deserve answers about the future of the program under your leadership.”

Washington, D.C. – U.S. Senator Elizabeth Warren (D-Mass.), a leader of the Senate Democrats’ Social Security War Room, announced today that she will meet with Social Security Administration (SSA) Commissioner Frank Bisignano tomorrow, on July 23. Ahead of the meeting, Senator Warren sent Bisignano a letter outlining her ten key concerns and asked him to come prepared to provide answers to her specific questions.

“Under the Trump administration, Americans are being forced to deal with hours-long phone wait times, understaffed field offices, AI doom loops, and website glitches. SSA Commissioner Bisignano is making it harder for Americans to get the Social Security benefits they’ve earned over a lifetime of work. That’s wrong — and I’m looking forward to meeting with him and getting answers for the American people,” said Senator Warren.

“The nearly 70 million Americans who receive and rely on Social Security benefits deserve answers about the future of the program under your leadership,” wrote Senator Warren.

Senator Warren’s ten questions for Commissioner Bisignano are:

  1. After dramatically shrinking SSA’s workforce and cutting thousands of jobs, how can you still claim that SSA is adequately staffed when extensive reporting—and your own decision to reassign staff to DOGE-created staffing holes—shows this is not the case?
  2. Will you commit to keeping all SSA field offices open?
  3. How are you ensuring that staffing reductions and reassignments are not degrading services at field offices?
  4. Why did you remove key customer service metrics from the SSA website?
  5. How can you account for the difference in the wait times that you are reporting and the longer wait times revealed by independent investigations?
  6. Are you directing relevant SSA staff to follow the SSA’s own IT modernization plan, last updated in 2024, or have you directed any subordinate to follow a plan created or issued by any individual associated with DOGE?
  7. How is SSA protecting the sensitive personal information stored in its databases? Will you commit to not allow access to individuals’ data beyond what is strictly necessary for the provision of benefits?
  8. Why are you perpetuating lies that SSA is rife with fraud, when in reality, your own fraud checks—which slowed claims by 25 percent—revealed it was nearly nonexistent?
  9. Are you using fraud markers as a way to cut off immigrants from financial services in hopes of “self-deporting”?
  10. Would you consider privatizing any part of SSA? If so, which parts of the agency are under consideration for privatization?

Senate Dems’ Social Security War Room is a coordinated effort to fight back against the Trump administration’s attack on Americans’ Social Security. The War Room coordinates messaging across the Senate Democratic Caucus and external stakeholders; encourages grassroots engagement by providing opportunities for Americans to share what Social Security means to them; and educates Senate staff, the American public, and stakeholders about Republicans’ agenda and their continued cuts to Americans’ Social Security services and benefits.

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